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Terms and Conditions

Last updated: September 25, 2026

MACHINEMIND / CDT Global provides industrial AI tools and maintenance coordination. By requesting an access code or using your account, you agree to these terms. Support: info@cdtglobal.org.

Account and responsible use

Provide accurate account information and share only data you are authorized to use. Account owners manage access to their organization's records. Communication contacts are not account administrators and cannot change users, billing, integrations, security, agent settings or phone assignments.

Creating an account or accepting these terms does not enroll you or your colleagues in SMS. SMS consent is optional, separate from these terms, and not a condition of account creation or purchase.

Maintenance decisions and evidence

AI-generated kits, questions and recommendations support qualified personnel; they do not replace equipment documentation, site procedures, safety requirements or engineering judgment. Verify technical instructions before execution. A conversation, an unconfirmed report or a proposed date is not evidence of completed maintenance.

Your organization remains responsible for assigning competent personnel, confirming work and evidence, supervising deadlines and applying appropriate safety procedures. This service is not an emergency channel or a guarantee of machine condition, safe operation or timely notification delivery.

MACHINEMIND Agent Communications

This informational, non-marketing program supports two-way conversations with engineering agents, including maintenance and process engineering: PM and process questions, responsibilities, scheduling and rescheduling, status updates, evidence follow-up and unresolved-work coordination. SMS is available only where enabled and supported.

Monthly membership

Your paid MACHINEMIND service is billed through your monthly membership. MACHINEMIND does not bill you separately for agent SMS messages, emails or voice calls, where these channels are available. Provider costs are not passed on as separate communication charges.

Frequency and scope

Message frequency varies. Conversations may involve an unlimited number of relevant exchanges, as needed to coordinate timely and correct preventive maintenance and process engineering; there is no predetermined number of conversational turns. Recurring messages require the recipient's separate consent and depend on engineering needs and their interactions.

This does not promise uninterrupted delivery or repeated reminders without restraint. Carrier throughput, availability, anti-abuse controls and the recipient's communication choices still apply. Do not continue unnecessary, duplicate or unproductive reminders.

Mobile operator notice, not a MACHINEMIND fee

Message and data rates may apply. This notice refers only to the recipient's own mobile plan, not an additional MACHINEMIND charge. Carriers are not liable for any delayed or undelivered messages.

Consent and access

New v4 consent covers all current and future engineering agents, including maintenance and process engineering, in the inviting account for the invited contact and exact sender shown on the form. It does not cover another account or sender. Existing v3 maintenance-only, per-agent consent remains unchanged until the recipient explicitly accepts a new v4 invitation. Owner account authorization is separate; explicitly denied agents remain blocked. STOP withdraws SMS for all agents on this sender; START resumes only previously accepted scope.

Open your personal email invitation to the SMS consent form. The page displays your invited number and an optional SMS checkbox, unchecked by default. Select it and click Authorize engineering SMS to enroll in recurring, non-promotional engineering SMS. Reading the email or opening its link does not enroll you. No login is required. SMS consent does not authorize recurring email or voice calls. To decline, close the page; purchases and services are not conditional on consent. There is no initial keyword, paper or verbal enrollment. INFORMATION does not enroll anyone. START/UNSTOP may resume SMS only for previously enrolled recipients of this program and sender; carrier unblocking alone is not initial consent.

Each recipient must voluntarily consent before receiving recurring SMS; consent for one person or program is not transferable. Providing a number, sending an initial question or receiving admin approval does not by itself subscribe a person to recurring updates. An initial message may receive a direct conversational response. Private organizational context also requires explicit owner/admin communication-access approval.

A recurring-message enrollment must identify this program, disclose frequency and the mobile operator notice, explain HELP and STOP, and receive affirmative consent. An enrollment confirmation must follow. Do not submit another person's number as permission to message them. Account access remains available without SMS enrollment. Consent must be separate from any service agreement or product implementation and must be documented. Any SMS consent checkbox must be unchecked by default and separate from acceptance of these terms. Declining or withdrawing SMS consent does not prevent use of the service through other available channels.

Help and cancellation

Reply HELP for help, or email info@cdtglobal.org. Reply STOP to unsubscribe from SMS at any time. You may receive one cancellation confirmation; no further program SMS should be sent unless you voluntarily opt in again. Contact support if cancellation or help does not work as expected.

Stopping SMS does not delete your account, cancel a maintenance task, confirm a PM or remove the organization's responsibility to follow up through an agreed alternative channel. Read the SMS privacy notice for data handling.

Unresolved maintenance and escalation

If conversations do not resolve overdue PMs, commitments are repeatedly missed, responses conflict with the timeline, or excessive/repeated messages suggest a platform error, escalate to the responsible supervisor or maintenance manager instead of continuing an unproductive message loop.

The supervisor should review actual work status, evidence, owner, resources and recovery date to distinguish execution problems from platform defects. Report suspected defects to info@cdtglobal.org with the affected equipment/task, time and a minimal description, never credentials. Until resolved, maintain human follow-up and verified records. Do not assume automatic supervisor notification unless that workflow is explicitly configured and delivery is confirmed.

Availability, changes and support

Features, provider availability and plan limits may change. Review the applicable offering before use or purchase. We may restrict abusive traffic or unauthorized activity to protect accounts. Material changes to a recurring SMS program require renewed disclosure and consent where required; publishing these terms alone does not authorize a new messaging purpose.

Privacy and support: info@cdtglobal.org. See the Privacy notice for data, retention and choices.